I can't log in
- 06 Jan 2023
- 1 Minute to read
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DarkLight
I can't log in
- Updated on 06 Jan 2023
- 1 Minute to read
-
DarkLight
Change or reset your password.
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On the login page, click Forgot your password?
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Enter your email address so we can send you the password reset email.
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Check your email from us. Click Reset Password and input your new password.
- Note: the verification link is valid only for one day.
- Log in using your new password.
Why does it say my password is wrong?
- Type in your account details > Click Show.
- Double check that you have entered the correct username or email address and password.
- Passwords are case-sensitive (it matters if they have capital or lower-case letters), so check that you didn’t get the case of one of the letters wrong.
Create a new account with your current email address if any of this applies to you:-
- I forgot the email address used during registration.
- I typed in the wrong email address during registration.
- I forgot both my registered email address and password.
- My registered email address is no longer in use.
We cannot identify you without your registered email address.
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