I can't log in
  • 06 Jan 2023
  • 1 Minute to read
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I can't log in

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Article summary

Change or reset your password.

  1. On the login page, click Forgot your password?

  2. Enter your email address so we can send you the password reset email.

  3. Check your email from us. Click Reset Password and input your new password.

  • Note: the verification link is valid only for one day.
  1. Log in using your new password.

Why does it say my password is wrong?

  1. Type in your account details > Click Show.
  2. Double check that you have entered the correct username or email address and password.
  • Passwords are case-sensitive (it matters if they have capital or lower-case letters), so check that you didn’t get the case of one of the letters wrong.

Create a new account with your current email address if any of this applies to you:-

  • I forgot the email address used during registration.
  • I typed in the wrong email address during registration.
  • I forgot both my registered email address and password.
  • My registered email address is no longer in use.

We cannot identify you without your registered email address.

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