My product cannot be uploaded / I cannot find my product after uploading
    • 27 Apr 2023
    • 1 Minute to read
    • Dark
      Light

    My product cannot be uploaded / I cannot find my product after uploading

    • Dark
      Light

    Article summary

    If you're having trouble uploading your files or cannot see your uploaded files, here are some tips to help you:

    • Check your internet connection and try refreshing the page.
    • Try clearing your browser's cache and cookies, then restart your browser.
    • If you're using an ad blocker, disable it for the MotionElements website and refresh the page.
    • Try using a different browser. We recommend using Chrome as it works better with our website.
    • Check the product's technical requirements. Sometimes it may be due to the wrong format or codec used.
    • Give the system some time to process your products, especially during periods of high file uploads. Please check again after 24 hours.

    Was this article helpful?