Based on MotionElements' 100% money back guarantee sales policy, we will offer a refund within 30 days of purchase in the event:
- The product is not up to the specifications as described in the product page;
- The product is not of acceptable quality;
- You are unable to download your purchase.
If any of the above scenarios apply, please send an email to firstname.lastname@example.org and state the sales order number, element code, along with the reason for refunds.
We will assess other refund requests based on their merits. There is no obligation to provide a refund in situations like the following:
- You have changed your mind about a product;
- You bought a product by mistake;
- You do not have sufficient expertise to use the product.
All refunds will be done using the same payment method used to make the purchase. If the product was bought using ME Credits, you will be refunded in ME Credits; if the product was bought using a particular payment method, you will be refunded using the same payment method.