I can't log in
  • 06 Jan 2023
  • 1 Minute to read
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I can't log in

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Article summary

Change or reset your password.

  1. On the login page, click Forgot your password?
    forgot-pass-en

  2. Enter your email address so we can send you the password reset email.
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  3. Check your email from us. Click Reset Password and input your new password.

  • Note: the verification link is valid only for one day.
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  1. Log in using your new password.

Why does it say my password is wrong?

  1. Type in your account details > Click Show.
  2. Double check that you have entered the correct username or email address and password.
  • Passwords are case-sensitive (it matters if they have capital or lower-case letters), so check that you didn’t get the case of one of the letters wrong.
    image.png

Create a new account with your current email address if any of this applies to you:-

  • I forgot the email address used during registration.
  • I typed in the wrong email address during registration.
  • I forgot both my registered email address and password.
  • My registered email address is no longer in use.

We cannot identify you without your registered email address.


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