Payouts Frequently Asked Questions

Why do I still receive revenue from the APAC program even though I've opted out?

Even after opting out, you may still receive revenue from the APAC program for up to three months. This is because some of your content may have already been included in pending client quotations, and clients may still complete their purchases if those quotations are approved.

For example, if you opt out by February 20th, your content will be removed before April 15th. However, sales may still occur in May, June, and July due to the three-month grace period for pending quotations. Payments for these sales will be processed in the fourth month after the sales date.
This ensures that any pending transactions are completed, providing a seamless experience for both contributors and clients.

What is “threshold”

The threshold is the minimum amount in your payout balance before the payout. For example, if you want to wait until you reach $20 of earnings you can select your threshold to be $20. For Paypal, the minimum threshold amount is $1. In case that you want to receive your earnings monthly, no matter what the amount is you can select your threshold to be $1.

Why didn't I receive payments?

As part of our regular marketplace review and control, please follow these steps to ensure you receive your payouts smoothly:

• Verify Your Identity: Make sure your identification document is updated. Check your ID status here. You can upload your ID (identity card, passport, or driver’s license) through the Onfido platform on your artist dashboard.
• Update Your YouTube Content ID Status: To receive payments, set your YouTube Content ID status. Visit this link to update your status.